The Backdrop
Ninja Services reflects a trajectory built on bringing order, resilience and measurable value creation to organizations operating across borders. The approach combines disciplined execution, intercultural competence and a calm, analytical mindset that strengthens structures, stabilizes operations and accelerates progress.
The work applies a Business Excellence mindset to real operational challenges, using Lean Management principles, Quality Management discipline and global Procurement experience to raise performance across functions. It is grounded in ISO Standards and focused on improving stability, transparency and execution maturity in environments where clarity and speed matter.
A compact, senior‑level support option for organizations that want targeted, measurable improvement with minimal noise.
My Compass
This is Eric’s compass. Not a map, but a mindset. It doesn’t promise shortcuts – it offers orientation. It’s how he chooses projects, partnerships and priorities. It’s how Eric stays aligned with what matters. Eric’s compass doesn’t chart a fixed path – it reveals how he navigates complexity, chooses collaborations and stays aligned with what matters. Each direction reflects a principle Eric returns to when the terrain shifts: Integrity, Curiosity, Empathy and Pragmatism. Together, they guide how he shows up – professionally and personally.
- NORTH – Integrity
- Eric commits to clarity, honesty and follow-through. He doesn’t overpromise. He doesn’t underdeliver. Integrity is his anchor.
- EAST – Curiosity
- Eric asks questions that challenge assumptions. He reads widely, thinks deeply and stays open to surprise.
- SOUTH – Empathy
- Eric listens before he speaks. He considers context. He cares about the human side of systems and decisions.
- WEST – Pragmatism
- Eric values ideas that work. He seeks elegant solutions that are grounded, sustainable and actionable.
WEST – Pragmatism
- Grounded, actionable thinking
NORTH – Integrity
- Staying true to one’s own principles
SOUTH – Empathy
- Understanding people and systems
EAST – Curiosity
- Always learning, always evolving
This compass also translates into Eric’s pragmatic, professional engagement rooted in global experience – Ninja Services to navigate complexity, optimize operations and drive results by also thinking Outside The Box.
"If a free market economy existed, was that a business anarchy?"
- Eric Roth
Compass Radius
Conflict Management
Change creates friction. Increased transparency or shifts in working methods naturally generate tension. In environments shaped by Business Excellence, Lean Management and Quality Management, these tensions often reflect underlying aspects of Corporate Culture that influence how roles, responsibilities and standards are perceived.
Structured conflict management is therefore essential for establishing stable, compliant and sustainable systems. Addressing tension directly helps close process gaps, align behaviours with defined standards and ensure that improvements remain effective in daily operations and under audit conditions according to ISO Standards.
Why are Conflicts so difficult?
- Emotional tensions often operate beneath the surface
- Objective solutions are ineffective when dealing with hurt feelings
- Lack of communication exacerbates the dynamics
Dealing with Conflicts
- Recognize and name conflicts early on
- Treat the causes, not the symptoms.
- Clarify roles and responsibilities
- Use moderation or external support
Typical Forms of Conflict
| Type of Conflict | Description |
|---|---|
| Goals | Conflicting goals hinder cooperation |
| Evaluation | Differing opinions, values and norms lead to disagreement. |
| Distribution | Dispute over resources such as time, money, tasks |
| Relationships | Personal hurt, misunderstandings, lack of appreciation |
| Roles | Unclear responsibilities, hidden power struggles |
| Power | Competitive behavior towards superiors or colleagues |
| Values | No common ground for viewpoints, moral tensions |
Non-verbal Communication
| Communication Share | Description | Influence |
|---|---|---|
| Body language | Gestures, mimics, breathing, clothing | > 50% |
| Voice | Quiet, loud, listless | > 30% |
| Factual statement | Message content | < 20% |
| Gestures and facial expressions significantly influence the effect of feedback! → Non-verbal communication = 80% | ||
«It’s the tone that makes the music»
«What goes around comes around»
My Quotes
Ninja Services
Silent precision. Strategic impact. In a world full of noise, true professionals act with clarity and intent.
A Ninja stands for precision, agility and strategic action with a perspective that reaches Beyond The Box. These principles define Ninja Services: Eric works focused, quietly and impact‑driven. He cuts through complexity, strengthens Business Excellence and builds resilient Supply Chains – grounded in global experience accross Lean Management (KAIZEN / Six Sigma), Quality Management, ISO Standards and Procurement.
Eric’s Compass: Integrity, Curiosity, Empathy, Pragmatism. No unnecessary movements. Only Value Creation.
